Washington Duke Inn & Golf Club   |   3001 Cameron Blvd, Durham, NC 27705

www.washingtondukeinn.com



TIME

TOPIC

08:00 – 10:00AM

Breakfast and Leadership Meeting
Location: Duke University Room – by invitation only

10:00 – 10:15AM

Break

10:15 – 10:45AM

Services Go-to-Market - Jeff Brown
Location: Duke University Room – by invitation only

Adobe Sponsored Golf & Kickoff

11:00 – 12:00PM

Golf Tournament Registration & Warm-up
Grab & Go Lunch
Location: Garden Room

12:00 – 05:00PM

Golf

05:00 – 06:00PM

Break

Evening Activities – Location: Presidential Ballroom I & II

06:00 – 06:30PM

Reception & Golf Awards

06:30 – 06:45PM

Transition to dinner/Food stations open

06:45 – 07:15PM

Ajit Introduction & Charity Presentation

07:15 – 08:15PM

Keynote Speaker: Tony O’Driscoll

08:15 – 08:45PM

Dessert/Networking

08:45 – 09:00PM

Closing Remarks/Wrap-up

 

Washington Duke Inn   |   3001 Cameron Blvd, Durham, NC 27705   |   Ambassador Ballroom

www.washingtondukeinn.com



TIME

TOPIC

LEADER

07:30 - 08:30AM

Breakfast and Registration

Spiceworks Sponsored

08:30 – 09:30AM

Welcome – Global eCommerce

Ajit Sivadasan

09:30 - 10:30AM

Digital Customer Journey at Lenovo

Paul Walsh

10:30 – 10:45AM

Break

10:45 - 11:45AM

Adobe: Running a Digital Business

Eric Cox

11:45AM – 12:45PM

Lunch

Oracle Sponsored

12:45 – 01:45PM

Vendor Showcase

01:45 - 02:45PM

Deloitte: Using Data to Drop the “e” in eCommerce” (Panel)

Frances Yu

02:45 – 03:15PM

Spiceworks: Beyond the Transaction, Building Customers for Life

Scott Di Valerio & Liz Ronco

03:15 – 03:45PM

Oracle: A Roadmap for Achieving Data Driven CX

Doug Sundahl

03:45 - 04:00PM

Break

04:00 – 04:30PM

Closing Customer Pain Points with Assisted Intelligence

Tushar Mukherjee

04:30 - 05:15PM

Building Direct Relationships with SMB

Michael Englert

— Sponsor Dinner: Deloitte (invitation only) —

 

Washington Duke Inn   |   3001 Cameron Blvd, Durham, NC 27705   |   Ambassador Ballroom

www.washingtondukeinn.com



TIME

TOPIC

LEADER

07:30 – 08:30AM

Breakfast

Performics Sponsored

08:30 – 09:00AM

Recap of Day 1 and Kickoff

Ajit Sivadasan

09:00 – 10:00AM

Course5: Organizing Data for Rapid Insights

David McBride

10:00 - 10:15AM

Break

10:15 - 11:15AM

Adobe: B2B Epic Experiences

Matt Zilli

11:15 - 11:45PM

Performics: Building Digital Relationships with Customers

Ryan Sullivan

11:45 – 12:45PM

Lunch

Microsoft Sponsored

12:45 – 01:45PM

Vendor Showcase

01:45 – 02:30PM

Microsoft: Cloud Transformation together with Lenovo eCommerce

Tom Blankenhorn

02:30 – 03:00PM

Using to Segmentation to Drive Customer Lifetime Value

Santhosh Nair

03:00 – 03:15PM

Closing Remarks

Ajit Sivadasan

03:15 - 03:30PM

Break

03:30 – 05:30PM

Roundtables (Lenovo Only)

Lenovo Only

— Sponsor Dinner: Course5 (invitation only) —

 

Day 3 - Wednesday: Lenovo Only - Troubleshooting & Best Practices

Wednesday Roundtables

AP

EMEA

LAS

NA

03:30 - 04:15PM

NA (Presents to All Lenovo)

04:15 - 05:00PM

UX Round Tables (All Lenovo)

05:00 - 05:30PM

CX

4P

Marketing

Marketing

05:30 - 06:00PM

CX

4P

Free

Free

Washington Duke Inn   |   3001 Cameron Blvd, Durham, NC 27705   |   Ambassador Ballroom

www.washingtondukeinn.com



TIME

TOPIC

08:00 – 09:00AM

Breakfast

09:00 - 12:00PM

“Round Table” Sessions
Locations: Ambassador Ballroom, Matlock, Biddle, Forest A, Forest B
Teams not listed may choose which sessions to attend

12:00 – 01:00PM

Lunch

 

Thursday Roundtables

AP

EMEA

LAS

NA

09:00 - 10:00AM

SMB Best Practices Sharing (Presents to All Lenovo)

10:00 - 10:30AM

GAO

Marketing

WPM

WPC

10:30 - 11:00AM

Marketing

WPM

WPC

GAO

11:00 - 11:30AM

WPM

WPC

GAO

Marketing

11:30AM - 12:00PM

WPC

GAO

Marketing

WPM