Washington Duke Inn & Golf Club   |   3001 Cameron Blvd, Durham, NC 27705
                www.washingtondukeinn.com
                
TIME  | 
                      TOPIC  | 
                    
|---|---|
08:00 – 10:00AM  | 
                      Breakfast and Leadership Meeting  | 
                    
10:00 – 10:15AM  | 
                      Break  | 
                    
10:15 – 10:45AM  | 
                      Services Go-to-Market - Jeff Brown  | 
                    
Adobe Sponsored Golf & Kickoff  | 
                    |
11:00 – 12:00PM  | 
                      Golf Tournament Registration & Warm-up  | 
                    
12:00 – 05:00PM  | 
                      Golf  | 
                    
05:00 – 06:00PM  | 
                      Break  | 
                    
Evening Activities – Location: Presidential Ballroom I & II  | 
                    |
06:00 – 06:30PM  | 
                      Reception & Golf Awards  | 
                    
06:30 – 06:45PM  | 
                      Transition to dinner/Food stations open  | 
                    
06:45 – 07:15PM  | 
                      Ajit Introduction & Charity Presentation  | 
                    
07:15 – 08:15PM  | 
                      Keynote Speaker: Tony O’Driscoll  | 
                    
08:15 – 08:45PM  | 
                      Dessert/Networking  | 
                    
08:45 – 09:00PM  | 
                      Closing Remarks/Wrap-up  | 
                    
Washington Duke Inn   |   3001 Cameron Blvd, Durham, NC 27705   |   Ambassador Ballroom
                www.washingtondukeinn.com
                
TIME  | 
                      TOPIC  | 
                      LEADER  | 
                    
|---|---|---|
07:30 - 08:30AM  | 
                      Breakfast and Registration  | 
                      Spiceworks Sponsored  | 
                    
08:30 – 09:30AM  | 
                      Welcome – Global eCommerce  | 
                      |
09:30 - 10:30AM  | 
                      Digital Customer Journey at Lenovo  | 
                      |
10:30 – 10:45AM  | 
                      Break  | 
                      |
10:45 - 11:45AM  | 
                      Adobe: Running a Digital Business  | 
                      |
11:45AM – 12:45PM  | 
                      Lunch  | 
                      Oracle Sponsored  | 
                    
12:45 – 01:45PM  | 
                      Vendor Showcase  | 
                      |
01:45 - 02:45PM  | 
                      Deloitte: Using Data to Drop the “e” in eCommerce” (Panel)  | 
                      Frances Yu  | 
                    
02:45 – 03:15PM  | 
                      Spiceworks: Beyond the Transaction, Building Customers for Life  | 
                      |
03:15 – 03:45PM  | 
                      Oracle: A Roadmap for Achieving Data Driven CX  | 
                      |
03:45 - 04:00PM  | 
                      Break  | 
                      |
04:00 – 04:30PM  | 
                      Closing Customer Pain Points with Assisted Intelligence  | 
                      Tushar Mukherjee  | 
                    
04:30 - 05:15PM  | 
                      Building Direct Relationships with SMB  | 
                      |
— Sponsor Dinner: Deloitte (invitation only) —  | 
                    ||
Washington Duke Inn   |   3001 Cameron Blvd, Durham, NC 27705   |   Ambassador Ballroom
                www.washingtondukeinn.com
                
TIME  | 
                      TOPIC  | 
                      LEADER  | 
                    
|---|---|---|
07:30 – 08:30AM  | 
                      Breakfast  | 
                      Performics Sponsored  | 
                    
08:30 – 09:00AM  | 
                      Recap of Day 1 and Kickoff  | 
                      |
09:00 – 10:00AM  | 
                      Course5: Organizing Data for Rapid Insights  | 
                      |
10:00 - 10:15AM  | 
                      Break  | 
                      |
10:15 - 11:15AM  | 
                      Adobe: B2B Epic Experiences  | 
                      |
11:15 - 11:45PM  | 
                      Performics: Building Digital Relationships with Customers  | 
                      |
11:45 – 12:45PM  | 
                      Lunch  | 
                      Microsoft Sponsored  | 
                    
12:45 – 01:45PM  | 
                      Vendor Showcase  | 
                      |
01:45 – 02:30PM  | 
                      Microsoft: Cloud Transformation together with Lenovo eCommerce  | 
                      |
02:30 – 03:00PM  | 
                      Using to Segmentation to Drive Customer Lifetime Value  | 
                      Santhosh Nair  | 
                    
03:00 – 03:15PM  | 
                      Closing Remarks  | 
                      |
03:15 - 03:30PM  | 
                      Break  | 
                      |
03:30 – 05:30PM  | 
                      Roundtables (Lenovo Only)  | 
                      Lenovo Only  | 
                    
— Sponsor Dinner: Course5 (invitation only) —  | 
                    ||
Day 3 - Wednesday: Lenovo Only - Troubleshooting & Best Practices
Wednesday Roundtables  | 
                              AP  | 
                              EMEA  | 
                              LAS  | 
                              NA  | 
                            
|---|---|---|---|---|
03:30 - 04:15PM  | 
                              NA (Presents to All Lenovo)  | 
                            |||
04:15 - 05:00PM  | 
                              UX Round Tables (All Lenovo)  | 
                            |||
05:00 - 05:30PM  | 
                              CX  | 
                              4P  | 
                              Marketing  | 
                              Marketing  | 
                            
05:30 - 06:00PM  | 
                              CX  | 
                              4P  | 
                              Free  | 
                              Free  | 
                            
Washington Duke Inn   |   3001 Cameron Blvd, Durham, NC 27705   |   Ambassador Ballroom
                www.washingtondukeinn.com
                
TIME  | 
                      TOPIC  | 
                    
|---|---|
08:00 – 09:00AM  | 
                      Breakfast  | 
                    
09:00 - 12:00PM  | 
                      “Round Table” Sessions  | 
                    
12:00 – 01:00PM  | 
                      Lunch  | 
                    
Thursday Roundtables  | 
                              AP  | 
                              EMEA  | 
                              LAS  | 
                              NA  | 
                            
|---|---|---|---|---|
09:00 - 10:00AM  | 
                              SMB Best Practices Sharing (Presents to All Lenovo)  | 
                            |||
10:00 - 10:30AM  | 
                              GAO  | 
                              Marketing  | 
                              WPM  | 
                              WPC  | 
                            
10:30 - 11:00AM  | 
                              Marketing  | 
                              WPM  | 
                              WPC  | 
                              GAO  | 
                            
11:00 - 11:30AM  | 
                              WPM  | 
                              WPC  | 
                              GAO  | 
                              Marketing  | 
                            
11:30AM - 12:00PM  | 
                              WPC  | 
                              GAO  | 
                              Marketing  | 
                              WPM  |